Perseverance doesn’t guarantee immediate success, but it does make you achieve it in the long run.

In a world that celebrates immediacy, standing firm on a goal can seem old-fashioned. However, science supports that perseverance is a key factor in achieving meaningful goals. Angela Duckworth, a professor at the University of Pennsylvania, defines it as “Grit”, a combination of passion and long-term perseverance. Their studies show that this quality is a better predictor of success than talent or IQ.

Howard Schultz, former CEO of Starbucks, was rejected by more than 200 investors before he could launch his vision of a global coffee shop. Michael Jordan was excluded from his basketball team in high school; today, he is considered the best of all time, and at some point, he said, “I can accept failure, everyone fails at something, but I can’t accept not trying”. What defines them is not their talent, but their decision not to give up.

Customer Success is no longer just a department—it’s a philosophy, a strategy, and a crucial business function that can define the longevity and profitability of a company. In an era where customers demand not just products but seamless experiences and ongoing value, businesses that master the art of Customer Success gain a competitive edge.

I’m currently researching the real impact of Customer Success on businesses, customers, and long-term growth. But I don’t want to do this research alone. I want to connect with the best minds in this field—Customer Success Executives, Subject Matter Experts, and experienced professionals—who have seen firsthand how effective Customer Success strategies transform organizations.

If you’re reading this and have built, implemented, or optimized Customer Success programs, I want to hear from you. Let’s connect, exchange ideas, and dive deep into what really works, what doesn’t, and where this field is heading.

University. Summer Classes. Networking Class. The first day in my life, I learnt about a company named Cisco Systems and how they were starting to change the world. It triggered my curiosity, and I started to dream about working for Cisco. The journey to get there was long but satisfying. It included traveling around the world, delivering Cisco Training in three continents and three languages, and getting to know thousands of people. Then, I became a Network Consulting Engineer at Cisco… in 2009.

When I first stepped into the world of technology as a Network Consulting Engineer, my focus was clear: solve problems, build networks, and keep the world connected. I thrived on tackling complex challenges, working with global teams, and delivering solutions that powered businesses. But as my career evolved, so did my perspective. I began to see beyond the configurations and systems, recognizing that success wasn’t just about technology—it was about people. This realization sparked a journey that would redefine my career and purpose.

routine [noun] – a regular, fixed way of doing things.

We all have many routines in our lives. However, every day, the world changes constantly. It evolves. Your plans change, your family moves forward – the same as you – towards their goals, and even your plants grow bigger. But ONE constant in this equation is YOU! And one of the most powerful investments you can make isn’t in stocks, real estate, or the latest tech trend—it’s in yourself. Whether it’s through learning a new skill, exploring foreign cultures, or simply stepping outside your comfort zone, every step you take to grow personally and professionally pays dividends in ways you can’t always predict.

I have been consistently going for a quick ride on Tuesdays. It’s an 18-km lap that I call my ITT (Individual Time Trial) since I ride my Triathlon bike. Sometimes, I pretend I am racing against Remco Evenepoel or Matthiew Van der Poel (my saddle is an MVDP design). I am not only increasing the wattage I deliver, but I also feel stronger and more energized. I get excited on Mondays because there is only one more day to go ITT! I am learning to ride a bike with a singular geometry that is not easily understood the first 20 times you ride it. This 30-minute activity makes me HAPPY, makes me feel strong, and helps me stay motivated in my Job Hunting quest.

Finding balance has become essential in a world where productivity and mental health are often at odds. Outdoor activities like biking and running are increasingly recognized not only as fitness routines but as essential components of a successful, fulfilling life. Research from prestigious universities and recent dissertations highlight why these physical activities foster mental clarity, drive achievement, and bring happiness. Understanding the science behind these benefits reinforces the argument for prioritizing outdoor exercise as a powerful tool for enhancing both personal and professional lives.